In respect to business relations carried out through the website, the following General Terms and Conditions of contract will be applied between the firm Esse Music Store s.n.c. and its customers. Divergent conditions or general business practices have no legal validity.
In no event shall Esse Music Store s.n.c. be liable for the inability to use this site and its related services.
Esse Music Store s.n.c. denies any liability for eventual damages or losses caused by the use of electronic elaborators both owned 1) by Esse Music Store or 2) by third party (including users registered to the site).
In no event shall Esse Music Store be liable for any damages resulting from the failure to perform the services connected with the website or the incorrect performance thereof caused by a malfunction of the softwares, applications or electronic elaborators connected with it both 1) due to structural fault or 2) caused by registered users or persons who have access to the Net.
The product display in the online store does not constitute a legally binding offer but is rather an online catalogue showing the product line
The informations about the product (with the exception of the sale price) have to be considered approximate.
By confirming the purchase of the goods in the cart, the customer signs de facto a legally binding contract.
The firm Esse Music Store s.n.c. reserves the right to deny the promised service subsequent to determining that the goods are no longer available, both 1) after the execution of the sale agreement and 2) although a corresponding hedging transaction has been concluded.
Considerations and services of any kind provided by the customer concerning the product which turned out to be unavailable will be reimbursed. It is then excluded that further legal claims be raised by the customer against the firm Esse Music Store s.n.c. Orders created by the web site can be sent exclusively to places belonging to the following nations: Austria, Belgium, Croatia, France, Germany, Great Britain, Italy, Holland, Portugal, Slovenia, Spain, Switzerland. Esse Music Store s.n.c. reserves the right to deny any order which has as delivery place nations different from the indicated ones.

The shipments will be carried out by UPS express courier and insured for the overall value of ordered products. In accordance with Ups conditions of carriage, packages will be delivered at the first door of the place provided by the user. In no case the dispatch to a specific floor is provided. Therefore, the consumer will provide to the movement of the packages in the habitation/office.
In general, any information regarding delivery dates has to be considered approximate, hence no legally binding.
All prices are expressed as exclusive of any sales taxes, import duties or other charges. You will be responsible for paying sales taxes, import duties or other charges to the extent these are charged in the country from which you are ordering any product.
All orders are subject to availability, and Esse Music Store cannot guarantee the availability of any specific products.

In our site it is possible to pay only in euros through PayPal in order to guarantee a safe payment transfer between the parts.
Different means of payment will be examinated case by case. Orders paid through bank transfer, cash on delivery or postal money order have to be previously arranged with the administrative department through email, to amministrazione@essemusic.it or by phone at +390423303236 extension 9. The administrative department is open from Tuesday to Saturday from 9 am to 12.30 pm and from 3 pm to 7.30 pm.

To make a purchase on our website it is necessary to be registered users, personal data are processed in accordance with the italian law 675/96.
Esse Music Store s.n.c. makes use of cryptographic data and SSL protocol with Digicert certificate.
Esse Music Store s.n.c. will in no way disclose to third party the data, except for judicial authority in case of insolvency, fraud or undue use.
By registering into our site, users declares their data as being correct and truthful.
In no case will Esse Music Store s.n.c. save in its database credit card data, nor will ask for them by email, registered letter or phone .

All new products purchased from Esse Music Store s.n.c. are covered by the producer warranty of two (2) years since the date of the invoice which will be issued at the moment of the shipment of the product.
All used products purchased from Esse Music Store s.n.c. are covered by the warranty of three (3) months provided by Esse Music Store s.n.c. since the date of the invoice which will be issued at the moment of the shipment of the product.

Sales of goods over the Internet are regulated in Articles 50 to 68 ("distance contracts") of italian Legislative Decree 206/2005 (Consumer Code).
This statute provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenditure incurred.
The right to withdraw does not apply to 1) audio-visual products and computer software which were unsealed by the consumer 2) wind instruments, microphones, earphones, headphones and earplugs.

The right of withdrawal can not be exercised if the product is not intact, namely:
- in lack of the original packaging;
- in the absence of integral elements of the product (accessories, cables, manuals, etc.);
- for damage to the product.

The withdrawal right is reserved exclusively for customers (individuals who purchase goods for purposes not related to their profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity.
If the consumer will decide to return the product, the costs of returning it to our base will be charged to the consumer. Furthermore, the consumer will have to provide an adequate protection of the product in order to avoid damages during the transport.

To exercise the right of withdrawal is necessary to provide Esse Music s.n.c., within 10 working days from receipt of goods, the willingness to withdraw from the contract as follows:
- contacting the administartive office of the store at the following number 0423-303236 extension 9
- sending an email to amministrazione@essemusic.it
- by fax at +390423609972

The refund of the expenditure (except for the shipping charges) will be made, against a complete check, by bank transfer within 15 working days since the receipt of the goods at our base.
For this purpose the consumer has to communicate the bank details necessary for the transaction.