Sales of goods over the Internet are regulated in Articles 50 to 68 ("distance contracts") of italian Legislative Decree 206/2005 (Consumer Code).
This statute provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenditure incurred.
The right to withdraw does not apply to 1) audio-visual products and computer software which were unsealed by the consumer 2) wind instruments, microphones, earphones, headphones and earplugs.
The right of withdrawal can not be exercised if the product is not intact, namely:
- in lack of the original packaging;
- in the absence of integral elements of the product (accessories, cables, manuals, etc.);
- for damage to the product.
The withdrawal right is reserved exclusively for customers (individuals who purchase goods for purposes not related to their profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity.
If the consumer will decide to return the product, the costs of returning it to our base will be charged to the consumer. Furthermore, the consumer will have to provide an adequate protection of the product in order to avoid damages during the transport.
To exercise the right of withdrawal is necessary to provide Esse Music s.r.l.., within 14 working days from receipt of goods, the willingness to withdraw from the contract as follows:
- contacting the administartive office of the store at the following number 0423-303236 extension 9
- sending an email to email@example.com
- by fax at +390423624091
The refund of the expenditure (except for the shipping charges) will be made, against a complete check, by wire transfer within 15 working days since the receipt of the goods at our base.
For this purpose the consumer has to communicate the bank details necessary for the transaction.