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Terms and conditions

Right of withdrawal

Sales of goods over the Internet are regulated in Articles 50 to 68 ("distance contracts") of italian Legislative Decree 206/2005 (Consumer Code).
This statute provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenditure incurred.
The right to withdraw does not apply to 1) audio-visual products and computer software which were unsealed by the consumer 2) wind instruments, microphones, earphones, headphones and earplugs.

The right of withdrawal can not be exercised if the product is not intact, namely:
- in lack of the original packaging;
- in the absence of integral elements of the product (accessories, cables, manuals, etc.);
- for damage to the product.

The withdrawal right is reserved exclusively for customers (individuals who purchase goods for purposes not related to their profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity.
If the consumer will decide to return the product, the costs of returning it to our base will be charged to the consumer. Furthermore, the consumer will have to provide an adequate protection of the product in order to avoid damages during the transport.

To exercise the right of withdrawal is necessary to provide Esse Music s.r.l.., within 14 working days from receipt of goods, the willingness to withdraw from the contract as follows:
- contacting the administrative office of the store at the following number 0423-303236 extension 9
- sending an email to
- by fax at +390423624091

The refund of the expenditure (except for the shipping charges) will be made, against a complete check, by wire transfer within 15 working days since the receipt of the goods at our base.
For this purpose the consumer has to communicate the bank details necessary for the transaction.

Why buy from Esse Music Store?

A pre and post sales support at your complete disposal. If there's a problem, you're sure we'll solve it.

You can pay your order as you like, choose between PayPal, credit card or bank transfer.

We ship to most EU countries by express courier and delivery within 48/36h. All shipments are insured, no risk.

The whole site is protected by SHA-256 encryption, your data and your transitions are safe.

Two-year warranty on all new products and three months on used ones. And if you do not like what you bought you have 14 days to return it.

We are a real shop with an exhibition area of over 3000sqm! Do not you believe it? Come and visit us in Montebelluna (TV) or have a look through Google Maps.

We continuously monitor prices on the market and we do our best to keep trying to offer you a highly competitive deal.

A warehouse of over 1000 square meters to send your order as quickly as possible, in addition to the possibility of booking the latest products.

Keep in touch!

Contact departments
Terms and conditions
  • Esse Music Store s.r.l.
  • via Piave,110
  • 31044 Montebelluna (TV)
  • (+39) 0423303236
  • (+39) 0423624091

  • Shop hours
  • From tuesday to saturday
  • 10:00 12:30
  • 15:00 19:00

  • Luthier hours
  • Thursday
  • 15:00 19:00
  • Saturday
  • 10:00 12:30
©2020 Esse Music Store s.r.l. - Via Piave 110, 31044 Montebelluna (TV) Italia - Partita IVA/VAT ID: IT00175550268 - REA TV76818 - C.S. 100.000,00€ i.v. - Tel: 0423303236 - Fax: 0423624091 - I nomi dei prodotti, i loghi e i marchi utilizzati sono di proprietà delle rispettive società - Tutti i diritti riservati, è vietata la riproduzione, anche parziale, dei contenuti - Tutti i prezzi indicati sono da intendersi IVA inclusa.