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liuteria

Lutherie

Our luthier is present in the store on Thursday afternoon and Sunday morning.

Don't worry, if you couldn't come by those days remember, you can leave here your instrument at any time and then simply wait for a call from us once the service that you asked for is completed.

The strings change's service costs €9 (strings must be bought separately); for all the other services you just have to ask to our liuther, and he will immediately provide a preventive.

And remember… within 3 months from the purchase of a guitar from our shop, you have the right for a free checkup, take advantage of that!

For info contact us at customersupport@essemusic.it (we don’t provide quotes by email)


Repairs

Do you have a problem with your instrument? Is the warranty no longer valid on your purchase?

Bring it to us!

Our repairer will take care of examining the problem and draw up a quote for the eventual reparation.

The diagnosis costs €30, that will be deducted from the total of the repair if it is successful, or added if the preventive is refused or if the product is irreparable.

You simply have to come to the store with the instrument and leave it for the necessary time. You will be called back with the outcome of the preventive, and you can decide whether to accept or refuse the reparation.

Easy, isn’t it?

For info contact us at riparazioni@essemusic.it (we do not provide diagnoses via email, the product must be tested in our laboratory by the staff in charge).
liuteria

Why buy from Esse Music Store?

Assistance
A pre and post sales support at your complete disposal. If there's a problem, you're sure we'll solve it.

Payment
You can pay your order as you like, choose between PayPal, Scalapay, Klarna, credit card or bank transfer.

Shipping
We ship to most EU countries by express courier and delivery within 48/36h. All shipments are fully insured.

Safety
Two-year warranty on all new products and three months on used ones. And if you do not like what you bought online you have 14 days to return it.

Terms and conditions

Contacts

Store hours

Luthier's hours

©2024 Esse Music Store s.a.s. - Via Piave 110, 31044 Montebelluna (TV) Italia - Vat ID: IT00175550268 - SDI W4KYJ8V - PEC essemusicstore@pecimprese.it - REA TV76818 - C.S. 100.000,00€ i.v. - Tel: +390423303236 - Fax: +390423624091 - Product names, logos and trademarks used are the property of the respective companies - All rights reserved, reproduction, even partial, of contents is prohibited - All prices quoted include VAT.