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Informations about your order

How do you handle shipments?
We always do our best to manage and ship orders arriving by 12:00 a.m. the same day so that, the delivery can take place within 48/72 business hours.
If we receive an order on weekends, holidays or during a promotional period, we can not guarantee the immediate management and shipment of your purchase but we will do our best to send your items as soon as possible.
We remind you that for foreign shipments, we use TNT and FedEx express couriers, depending on the countries / areas.
Is my purchase covered by warranty?
Of course! All new and b-stock items purchased on our online store are covered by the manufacturer's legal warranty for 2 years from the date of purchase.
If you are a company with VAT and ask for an invoice, the warranty is valid for 1 year from the date of purchase.
Used products have a 3 month warranty from the date of purchase, which is offered directly by Esse Music Store.
In any case, for safety, we strongly recommend that you keep or print a copy of the receipt of your purchase for at least 2 years.
How do you handle deliveries?
All orders shipped by Esse Music Store are insured for the total value of the goods they contain.
In the event of damage caused by the carriage, the courier will reply in person only if the receipt has been marked with the words with Reserve of control giving a motivation like perforated, wet, crushed etc.
Otherwise the courier will NOT agree with any shipping damage.
Can i return the products i have purchased?
Yes, you can return the items you purchased, exercising the right to cancel only if:

  • The request is received within 14 working days from the date of receipt of the goods
  • Original packaging and shipping packaging were kept
  • The purchased item hasn't been used or damaged
  • The product you purchased is NOT EXCLUDED from the right of withdrawal

If you have any doubts, please contact us immediately!
Send us an email at: customersupport@essemusic.it or call us at: +39 0423 303236 ext. 9
Please note, in case of withdrawal, the shipping costs for sending your return are ALWAYS yours..

Why buy from Esse Music Store?

Assistance
A pre and post sales support at your complete disposal. If there's a problem, you're sure we'll solve it.

Payment
You can pay your order as you like, choose between PayPal, Scalapay, Klarna, credit card or bank transfer.

Shipping
We ship to most EU countries by express courier and delivery within 48/36h. All shipments are fully insured.

Safety
Two-year warranty on all new products and three months on used ones. And if you do not like what you bought you have 14 days to return it.

Terms and conditions

Contacts

Store hours

Luthier's hours

©2024 Esse Music Store s.a.s. - Via Piave 110, 31044 Montebelluna (TV) Italia - Vat ID: IT00175550268 - SDI W4KYJ8V - PEC essemusicstore@pecimprese.it - REA TV76818 - C.S. 100.000,00€ i.v. - Tel: +390423303236 - Fax: +390423624091 - Product names, logos and trademarks used are the property of the respective companies - All rights reserved, reproduction, even partial, of contents is prohibited - All prices quoted include VAT.