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Information about your order

  • When will my order be shipped?
    We always do our best to manage and ship orders arriving by 12:00 a.m. the same day so that, the delivery can take place within 48/72 business hours.

    If we receive an order on weekends, holidays or during a promotional period, we can not guarantee the immediate management and shipment of your purchase but we will do our best to send your items as soon as possible.

    We remind you that for foreign shipments, we use DPD and FedEx express couriers, depending on the countries / areas.
  • Is there a guarantee on the products i purchase?
    Of course! All new and "b-stock" items purchased on our online store are covered by the manufacturer's legal warranty for 2 years from the date of purchase.

    If you are a company with VAT and ask for an invoice, the warranty is valid for 1 year from the date of purchase.

    Used products have a 3-month warranty from the date of purchase, which is offered directly by Esse Music Store.

    In any case, for safety, we strongly recommend that you keep or print a copy of the receipt of your purchase for at least 2 years.
  • When it comes to shipping, what if my package or its contents are damaged?
    All orders shipped by Esse Music Store are insured for the total value of the goods they contain and, in the event of damage caused by the carriage, the courier will reply in person only if the receipt has been marked with the words "with Reserve of control " giving a motivation: (perforated, wet, crushed ecc). Otherwise the courier will NOT agree with any shipping damage. Having done this, you need to contact us and report the incident IMMEDIATELY !!! We'll take care of everything for you.
  • I don't like what i've bought or it does not reflect my expectations... Can I return it using the right of withdrawal?
    Yes, you can return the items you purchased, exercising the right to cancel only if:
    • The request arrives within 14 days from the date of purchase;
    • Original packaging and shipping packaging were kept;
    • The purchased item hasn't been used or damaged;
    • The product you purchased is NOT EXCLUDED from the right of withdrawal
    If you have any doubts, please contact us immediately!

    Send us an email at: customersupport@essemusic.it or call us at: +39 0423 303236 ext. 9

    Please note, in case of withdrawal, the shipping costs for sending your return are ALWAYS yours.
  • And ... if I have exceeded 14 days to exercise the right of withdrawal? Can I still ask for a return?
    If more than 14 days have passed since the date of purchase of your product, you can not return it.

Why buy from Esse Music Store?


Assistance
A pre and post sales support at your complete disposal. If there's a problem, you're sure we'll solve it.


Payment
You can pay your order as you like, choose between PayPal, credit card or bank transfer.


Shipping
We ship to most EU countries by express courier and delivery within 48/36h. All shipments are insured, no risk.


Safety
The whole site is protected by SHA-256 encryption, your data and your transitions are safe.


Warranty
Two-year warranty on all new products and three months on used ones. And if you do not like what you bought you have 14 days to return it.


Presence
We are a real shop with an exhibition area of over 3000sqm! Do not you believe it? Come and visit us in Montebelluna (TV) or have a look through Google Maps.


Prices
We continuously monitor prices on the market and we do our best to keep trying to offer you a highly competitive deal.


Availability
A warehouse of over 1000 square meters to send your order as quickly as possible, in addition to the possibility of booking the latest products.

Keep in touch!

Contact departments
Terms and conditions
  • Terms of use
  • Shipment and delivery
  • Terms of payment
  • Warranty
  • Right of withdrawal
  • Privacy Policy
  • Cookie Policy
Contacts
  • Esse Music Store s.r.l.
  • via Piave,110
  • 31044 Montebelluna (TV)
  • (+39) 0423303236
  • (+39) 0423624091
  • customersupport@essemusic.it

  • Shop hours
  • From tuesday to saturday
  • 9:00 12:30
  • 15:00 19:30

  • Luthier hours
  • Thursday
  • 15:00 19:30
  • Saturday
  • 09:00 12:30
©2018 Esse Music Store s.r.l. - Via Piave 110, 31044 Montebelluna (TV) Italia - Partita IVA/VAT ID: IT00175550268 - REA TV76818 - Tel: 0423303236 - Fax: 0423624091 - I nomi dei prodotti, i loghi e i marchi utilizzati sono di proprietà delle rispettive società - Tutti i diritti riservati, è vietata la riproduzione, anche parziale, dei contenuti - Tutti i prezzi indicati sono da intendersi IVA inclusa.