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Terms and conditions

Right of withdrawal

Sales of goods over the Internet are regulated in Articles 50 to 68 ("distance contracts") of italian Legislative Decree 206/2005 (Consumer Code).
This statute provides for the consumer the right to terminate the contract or proposed contract, guaranteeing the right to return the product purchased and the reimbursement of expenditure incurred.
The right to withdraw does not apply to 1) audio-visual products and computer software which were unsealed by the consumer 2) wind instruments, microphones, earphones, headphones and earplugs.

The right of withdrawal can not be exercised if the product is not intact, namely:
- in lack of the original packaging;
- in the absence of integral elements of the product (accessories, cables, manuals, etc.);
- for damage to the product.

The withdrawal right is reserved exclusively for customers (individuals who purchase goods for purposes not related to their profession, trade or business), so it can not be exercised by legal persons and natural persons acting for purposes related to their professional activity.
If the consumer will decide to return the product, the costs of returning it to our base will be charged to the consumer. Furthermore, the consumer will have to provide an adequate protection of the product in order to avoid damages during the transport.

To exercise the right of withdrawal is necessary to provide Esse Music s.a.s.., within 14 working days from receipt of goods, the willingness to withdraw from the contract as follows:
- contacting the administrative office of the store at the following number 0423-303236 extension 9
- sending an email to customersupport@essemusic.it
- by fax at +390423624091

The refund of the expenditure (except for the shipping charges) will be made, against a complete check, by wire transfer within 15 working days since the receipt of the goods at our base.
For this purpose the consumer has to communicate the bank details necessary for the transaction.

Terms of use

In respect to business relations carried out through the website, the following General Terms and Conditions of contract will be applied between the firm Esse Music Store s.a.s. and its customers. Divergent conditions or general business practices have no legal validity.

In no event shall Esse Music Store s.a.s. be liable for the inability to use this site and its related services.

Esse Music Store s.a.s. denies any liability for eventual damages or losses caused by the use of electronic elaborators both owned 1) by Esse Music Store or 2) by third party (including users registered to the site).

In no event shall Esse Music Store be liable for any damages resulting from the failure to perform the services connected with the website or the incorrect performance thereof caused by a malfunction of the softwares, applications or electronic elaborators connected with it both 1) due to structural fault or 2) caused by registered users or persons who have access to the Net.

The product display in the online store does not constitute a legally binding offer but is rather an online catalogue showing the product line, the informations about the product (with the exception of the sale price) have to be considered approximate.

By confirming the purchase of the goods in the cart, the customer signs de facto a legally binding contract.

The firm Esse Music Store s.a.s. reserves the right to deny the promised service subsequent to determining that the goods are no longer available, both 1) after the execution of the sale agreement and 2) although a corresponding hedging transaction has been concluded.

Considerations and services of any kind provided by the customer concerning the product which turned out to be unavailable will be reimbursed. It is then excluded that further legal claims be raised by the customer against the firm Esse Music Store s.a.s.

Orders created by the web site can be sent exclusively to places belonging to the following nations: Austria, Belgium, Croatia, France, Germany, Great Britain, Italy, Holland, Portugal, Slovenia, Spain.

Esse Music Store s.a.s. reserves the right to deny any order which has as delivery place nations different from the indicated ones.


All new products purchased from Esse Music Store s.a.s. are covered by the producer warranty of two (2) years since the date of the invoice which will be issued at the moment of the shipment of the product.

All used products purchased from Esse Music Store s.a.s. are covered by the warranty of three (3) months provided by Esse Music Store s.a.s. since the date of the invoice which will be issued at the moment of the shipment of the product.

Methods of delivery

The shipments will be carried out by express courier and insured for the overall value of ordered products. In accordance with the conditions of carriage, packages will be delivered at the first door of the place provided by the user. In no case the dispatch to a specific floor is provided. Therefore, the consumer will provide to the movement of the packages in the habitation/office.
In general, any information regarding delivery dates has to be considered approximate, hence no legally binding.
All prices are expressed as exclusive of any sales taxes, import duties or other charges. You will be responsible for paying sales taxes, import duties or other charges to the extent these are charged in the country from which you are ordering any product.
All orders are subject to availability, and Esse Music Store cannot guarantee the availability of any specific products.

In the case of a purchase with a "in store pickup" option, the customer, once the payment has been verified by our administrative office, is free to get his purchase during the regular opening hours of the store, ie from Tuesday to Saturday from 09:30 am to 12:30 pm and from 15:00 pm to 19:30 pm.

Payment Methods

Esse Music Store s.a.s. only accepts Euro payments through the following methods:

Paypal is a service that allows you to pay, send or receive money quickly, easily and securely without having to enter your card details each time. You can create a Paypal account in no time by providing very little information. You can connect your bank account, and/or your credit, debit or prepaid card and pay online just by using your email address and password or your mobile number and PIN.

Credit cards /Apple Pay/ Google Pay:
We accept payments by credit card, Apple Pay and Google Pay through STRIPE, which is a portal payment.  Stripe accepts Visa, Mastercard, JCB, Discover&Diners, CUP, and American Express.  All transactions are secured and credit card details are sent via encrypted connection.  All payments are controlled by 3D secure.

Scalapay allows you to purchase anything with your favourite card (Visa, Mastercard or American Express) and you can pay in three instalments without any additional cost (no interest either).  By choosing this payment method at the checkout, you'll be redirected to the Scalapay website where you'll be able to register and confirm your purchase in just a few minutes.  Please note that the instalments will be sold to increment SPVs.a.s., to related parties and their assignees and to whom may authorise such an assignment.

With Klarna you have the flexibility to pay for your purchases using your preferred debit or credit card. Choose the Klarna payment method during checkout and you can split your payment into three installments, at no additional cost. Upon purchase, you will be redirected to Klarna's website, where you can quickly complete registration and confirm your order. Please note that installments will be handled by Klarna and you authorize the transmission of installment data to Klarna and its partners.

Bank Transfer:
Orders paid by bank transfer will be processed only once the amount due has reached our bank account.  Payment must be received within two working days from the order date, otherwise the said order will automatically be cancelled.  Please note that you should indicate the order number when making the payment, in order for us to speed up the process.  We'd appreciate it if you would send us the payment receipt via email: customersupport@essemusic.it

Our bank details are the following:

Esse Music Store s.a.s.
Banca Delle Terre Venete Credito Cooperativo (subsidiary of Montebelluna)
IBAN : IT36 O 08399 61820 0000 0000 9972

Privacy Policy

General informations
ESSE MUSIC STORE S.A.S. has developed this Internet Privacy Policy in order to conform its activity to that of a trusted subject that ensures, respects and maintains the privacy rights of Visitors in the online environment. ESSE MUSIC STORE S.A.S., via Piave 110 31044 Montebelluna (TV) P.I. IT00175550268 - SDI W4KYJ8V - PEC essemusicstore@pecimprese.it - REA TV76818 - Tel .: 0423303236 - Fax: 0423624091 is the controller of the processing of personal data collected through this site as defined by the European Regulation GDPR 679/2016. The controller will process any data collected through this website (www.essemusic.it) for purposes, in a manner and as specifically explained below.

Collection of personal data and purpose of processing
ESSE MUSIC STORE S.A.S. will collect and process only personal data voluntarily provided by the visitors of this site. Visitors are able to browse the site even without revealing information and personal data. Each Site visitor may choose to provide ESSE MUSIC STORE S.A.S. with limited personal data as required to obtain information on our services. Once registered, the personal data collected will be used only for the services indicated in the policy available. Users can provide their data for:

  • subscribe our newsletter
  • request information on services / products, offers, quotes, etc.
  • make purchases in the online shop section of our website
  • create a personal account for the management of purchases, orders, etc.

Communication of data to third parties
Personal data may be communicated to other companies for the management of its specific requests, for purchases and for the management of our newsletter, or they may be sent to the Institutions and Institutes and to professionals for the fulfillment of legal obligations.

Special Categories of personal data
ESSE MUSIC STORE S.A.S. does not deliberately collect, through the website, special categories of personal data such as those suitable to detect its state of health and judicial information. Special categories of personal data, pursuant to art. 9 of the European GDPR Regulation 679/2016, include personal data suitable for revealing racial and ethnic origin, religious, philosophical or other beliefs, political opinions, membership of parties, trade unions, associations or organizations with religious, philosophical, political or trade union, as well as personal data suitable to reveal the state of health and sexual life. Judicial data, pursuant to art. 10 of the European Regulation GDPR 679/2016, include personal data suitable for revealing the measures referred to in Article 3, paragraph 1, letters a) to o) and r) to u), of the D.P.R. November 14, 2002, n. 313, on the subject of criminal data, the register of administrative sanctions depending on the offense and the related pending charges, or the status of defendant or suspect under articles 60 and 61 of the criminal procedure code. We recommend that you do not provide this information through our site. In the event that this is necessary, we invite you to send us, by registered letter, a specific declaration with the expression of your consent in writing to the processing of this information.

Links to third-party sites
Please note that www.essemusic.it may contain links (links) to other sites that are not governed by this privacy policy.

Data retention
The information and personal data of users collected from this site, including data freely provided in order to obtain the sending of advertising material or other communications by writing in the form on this site, will be stored for the sole purpose of providing the requested service and for the duration necessary for the same purpose. Once the service is complete, all personal data will be deleted, transformed into anonymous form or destroyed in compliance with the data retention policies of ESSE MUSIC STORE S.A.S., unless otherwise requested by the authority and subject to retention requirements established by law, or as indicated in this policy measures of the use of the www.essemusic.it site for particular sections of the website, or according to its explicit requests.

Exercise of the rights of the data subject
At any time, pursuant to art. 15 and following of the European Regulation GDPR 679/2016, it will be possible to verify personal data collected through this website and to have them corrected, updated or cancelled, or to exercise the other rights recognized by law, by writing or contacting the data controller at the following address customersupport@essemusic.it.

Data security
ESSE MUSIC STORE S.A.S. protects personal data through the application of internationally recognized security levels, as well as through security procedures that protect personal data against:
  • Unauthorized access
  • Improper use or disclosure
  • Unauthorized modification
  • Accidental loss or destruction or caused by an unlawful act

Measures for using the www.essemusic.it website
Within the www.essemusic.it website some personal information concerning web access to this site is collected through the use of cookies or through the tracking of traffic data, the type of browser and the computer used in connection with the IP address of the user. This information is collected for general and anonymous statistical surveys. Further information can be found in the cookie policies found on our website. Below, we report specific indications regarding the operation of particular sections of this website:

Section: request for information
The request for information section of this website offers the possibility to request for information about our products or services. If you decide to send your personal data, they will be processed exclusively for these purposes by specially appointed personnel and according to normal internal procedures.

The online shopping section of this website offers the possibility to purchase the products offered for sale on our website. If you decide to send your personal data, they will be processed exclusively for these purposes by specially appointed personnel and according to normal internal procedures. The user can decide to purchase our products without registration. If you decide to register, your personal data will be processed to create a user profile useful, particularly, to speed up future purchases on our site, to verify the orders, to manage shipments, etc.

Subscribe to the newsletter
If the user of the www.essemusic.it website decides to subscribe to our newsletter, he / she must communicate his / her personal data (for example e-mail address, etc.) by filling in the appropriate form in the "newsletter" section. The data collected will be processed for sending the newsletter and in any case as indicated in the policy provided at the foot of the registration page for the service. Your e-mail address may be communicated to external suppliers that present adequate security guarantees as prescribed by the European regulation GDPR 679/2016. You can request a list of the subjects whose data will be communicated by sending a request to the email address customersupport@essemusic.it.

Under 16 and 18 years
The www.essemusic.it website governed by this privacy policy is not intended for use by under 16 and 18 years. We understand the importance of protecting information intended for underaged, especially in an online environment, and therefore we do not collect or deliberately keep personal information about minors.

Why buy from Esse Music Store?

A pre and post sales support at your complete disposal. If there's a problem, you're sure we'll solve it.

You can pay your order as you like, choose between PayPal, Scalapay, Klarna, credit card or bank transfer.

We ship to most EU countries by express courier and delivery within 48/36h. All shipments are fully insured.

Two-year warranty on all new products and three months on used ones. And if you do not like what you bought online you have 14 days to return it.

Terms and conditions


Store hours

Luthier's hours

©2024 Esse Music Store s.a.s. - Via Piave 110, 31044 Montebelluna (TV) Italia - Vat ID: IT00175550268 - SDI W4KYJ8V - PEC essemusicstore@pecimprese.it - REA TV76818 - C.S. 100.000,00€ i.v. - Tel: +390423303236 - Fax: +390423624091 - Product names, logos and trademarks used are the property of the respective companies - All rights reserved, reproduction, even partial, of contents is prohibited - All prices quoted include VAT.